This Abuse Policy ("Policy") outlines the procedures and actions that Oner Hosting, a division of Onerserv (Pty) Ltd ("Provider"), will take in response to reports of abuse related to its services. The Provider is committed to maintaining a safe, secure, and responsible hosting environment for all users.
2. Definition of Abuse
For the purposes of this Policy, "abuse" includes, but is not limited to, the following activities:
Spam: The sending of unsolicited bulk emails, messages, or other forms of communication.
Malware: Distribution or hosting of viruses, worms, trojan horses, or other malicious software.
Phishing: Attempting to obtain sensitive information such as usernames, passwords, or financial details through deceptive means.
Hacking: Unauthorized access to computers, accounts, or networks belonging to the Provider or its users.
Illegal Content: Hosting or distributing content that is illegal under applicable laws, including child pornography, hate speech, and pirated software.
Harassment: Engaging in abusive, threatening, or harassing behavior towards others.
Resource Abuse: Overuse or misuse of server resources in a manner that disrupts the services of others.
3. Reporting Abuse
If you encounter any form of abuse involving the Provider's services, please report it by contacting our Abuse Department. You can report abuse via the following methods:
When reporting abuse, please provide as much detail as possible, including:
The type of abuse being reported.
The specific URLs or IP addresses involved.
Any relevant logs, emails, or screenshots.
Your contact information for follow-up.
4. Investigation and Response
Upon receiving a report of abuse, the Provider will take the following steps:
Acknowledge receipt of the report within 24 hours.
Conduct a thorough investigation to verify the abuse claim.
Take appropriate action based on the findings, which may include warning the user, suspending the account, or terminating the account.
Notify the complainant of the outcome of the investigation and any actions taken, where appropriate.
5. Consequences of Abuse
Users found to be engaging in abusive activities may face the following consequences:
Warning: A formal warning outlining the abusive behavior and required corrective actions.
Account Suspension: Temporary suspension of the user's account and services.
Account Termination: Permanent termination of the user's account and services.
Legal Action: Referral to appropriate law enforcement authorities if the abuse involves illegal activities.
6. Appeals Process
If you believe your account has been unfairly targeted or if you wish to appeal a decision made by the Provider, you may do so by contacting our Abuse Department with a detailed explanation of your case. Appeals can be submitted via:
The Provider will review the appeal and respond within 7 business days.
7. Amendments to Policy
The Provider reserves the right to modify this Policy at any time. Changes will be effective immediately upon posting on the Provider's website. Your continued use of the Provider's services after any changes to this Policy constitutes your acceptance of the new Policy.
South Africa